FAQs

FAQs:

What specific activities and experiences are included in the tour?

• Taiwan's 3 Challenges include: Hike Jade Mountain, Swim Sun Moon Lake, and Bike Around The Island. We will end with a BBQ Celebration which lands on the Mid-Autumn Festival holiday.

Do I have to participate in all 3 activities or can I just choose the ones I want?

• You choose your own adventure! Pick 1 or 2 or do all 3. Or none at all - you can even just join us for the BBQ Celebration at the end of the trip.

What is the duration of the trip?

• Hike Jade Mountain: 3 days, 2 nights

• Swim Sun Moon Lake: 3 days, 2 nights

• Bike Around The Island: 13 Days, 12 nights

• Mid-Autumn Festival BBQ Celebration: 2 days, 1 night

• FULL CHALLENGERS GET 2 EXTRA NIGHTS FREE: 20 days, 19 nights

Are there any age restrictions?

• While there are no age restrictions for our tours, participants under 15 or over 75 must be accompanied by a legal guardian at all times.

• The average age range on our trips are usually between 20-65 years old. There may be additional insurance requirements outside this range.

Are there any additional costs or optional activities not included in the tour price?

• EVERY PACKAGE IS ALL-INCLUSIVE!

• Registering for any event includes:

  • Door-To-Door Round-Trip Transportation

  • Event Admission Tickets/Permits

  • Breakfast, Lunch, Dinner, Snacks

  • All Equipment/Gear Rental Provided

  • Group Accommodations

  • Full Coverage Insurance Policy

  • Guide Fees & Gratuities

• You may request an upgrade to a private room for an additional charge.

• Airfare and visas are not included.

How is transportation arranged during the tour?

• We will provide private transfers for our guests. If you are local to Taiwan and would like to drive yourself, please let us know in advance so we can secure an extra parking spot for you.

• Airfare is not included in this tour package - please let us know your flight information so we can arrange airport pick-up services for you.

How large are the tour groups? Is there a minimum or maximum number of participants?

• We keep our groups small for the safety of our guests.

• Our average group to guide ratio is 4:1 and there will always be a minimum of 2 guides on each trip.

• The minimum number of participants for each tour is 3 guests.

• There is no maximum number of participants, we will add additional guides to the group as needed.

Is travel insurance included or recommended for this trip?

• Full coverage insurance is included for all activities. However, as flights are not part of this tour package, it is still recommended for guests to look into travel insurance with flight coverage.

What is the cancellation and refund policy?

• Cancellations made within 30 days of your tour departure date are non-refundable and non-transferrable.

• Cancellations made within 60 days of your tour departure date are non-refundable but transferrable to another date/guest.

• Cancellations made at least 60 days before your tour departure date are eligible for a 50% refund or transferrable to another date/guest.

• If your trip is cancelled by our company for any reason such as bad weather or safety concerns, you will be issued a full refund.

Who are you anyways?

• Collectively, our team consists of Expats, Locals, and Foreigners (or what we like to refer to ourselves as, ELFs)!

• Together, we have hiked hundreds of Taiwan's tallest mountains and biked thousands of kilometers along Taiwan's cycling paths.

• We come from all different backgrounds, love travelling around the world, and enjoy introducing Taiwan to our wonderful guests.

• So what makes us any different from everyone else? Taiwan is full of large, established tour companies, and home to many local 'English-speaking' tour guides. When we ask our guests why they wanted to work with us, most people have very similar answers.

  • "Those other guides are either not really 'English-speaking', or not really a local."